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If you’ve purchased our Conceal + Perfect 2-in-1 Foundation & Concealer, Conceal + Perfect Longwear Concealer, Glow Hydrating Skin Tint, Conceal + Perfect Smooth Finish Cream to Powder, or the Conceal + Perfect Shine-Proof Powder, online at www.milanicosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase. All other returns are not accepted. To start a return for the above specified items, please follow these instructions:
1. Give Us A Shout
Email our customer service team at email@example.com
2. Print It
We will provide you with a prepaid return label via email.
3. Pack It Up
Make sure your items are securely packed. Print the label and affix it to the top of your package and send it our way.
Once we receive your item we will process your request. For refunds, please allow 7 to 10 business days to appear on your credit card statement
Is Something Damaged?
Lipstick squished? Face powder crumbled? If your item arrived damaged and was purchased from milanicosmetics.com, email pictures of your damaged item to firstname.lastname@example.org for further assistance with a replacement. Unfortunately, we do not offer refunds for damaged items.
If your item was purchased from one of our authorized retailers, please contact the location of purchase for information on their return/exchange policy. Unfortunately, Milani does not accept returns/exchanges from retailers and any discrepancy should be handled within the place of purchase.
NOTE: We do not offer free returns on orders shipped using forwarding services.
INTERNATIONAL RETURNS & EXCHANGES
At this time, we do not offer returns or exchanges on International Orders. All orders are final sale. For orders that are lost in transit, we will be unable to resend another package and will instead issue a full refund for the order amount or a gift card per the customers choice.