Shipping & Returns

SHIPPING
Milanicosmetics.com currently offers shipping options for the United States and Canada. Please see our FAQ page for countries that we do not ship to. Pricing, shipping costs and ship windows vary by location and order value.


United States
USPS is our designated shipping carrier for all domestic orders. All orders take 1-2 business days to process and 3-7 business days to be delivered. Processing during promotional periods may take longer due to an influx of orders. We offer Standard Shipping on all orders. Orders below $25, require a flat rate fee of $6.50 for shipping anywhere in the U.S. Orders over $25, ship for free.

 

Canada

DHL is our designated carrier for Canadian orders. All orders take 2 days to process and may take up to 15 days to arrive. Free Shipping is available for Canadian orders of CA $85 or above. Shipping rates for orders below the CA $85 threshold will be charged based on order value. Please note Free Shipping is determined based on order subtotal. 


International
DHL is our designated carrier for all International orders. Pricing is calculated at checkout and is determined by both the weight of your parcel as well as location. Shipping tiers are dependent on location and will be available for selection upon checkout. 

    All orders require 1-2 business days to process and ship window will be specified at checkout when selecting your preferred tier. Processing during promotional periods may take longer due to an influx of orders. Depending upon the tier you select, the ship window can range from 2 days to 21 days. Customs clearance processing times vary. We do not offer free shipping for International orders.


    ORDER STATUS
    How can I find the status of my order?
    As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. You can view your order’s delivery status on milanicosmetics.com or directly on the shipping carrier’s website by entering your unique tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
    You can also login to your Milani Cosmetics online account at any time to view the status of pending orders as well as your complete order history.


    Order Cancellations
    Occasionally, orders or parts of an order are canceled by our system for various reasons. Some of those reasons include:
    1) Item(s) not available
    2) Difficulty in processing payment information
    3) Inability to ship to address provided
    4) Duplicate order placed
    5) Canceled due to a customer request
    If your order is canceled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, please contact Milani Cosmetics Customer Service via email at customerservice@milanicosmetics.com.  Please note that order cancellation requests made by customers may not be fulfilled if the order has been fulfilled by our warehouse. 


    US RETURNS & EXCHANGES
    Wanted another lippie instead? Our goal is 100% customer satisfaction. If for any reason you are not happy with your purchase from milanicosmetics.com, we will (at no cost to you) gladly refund or exchange your product within 30 days from the date of purchase. Regretfully, we are unable to refund any shipping fees. To request a refund or return, simply follow the below instructions to return the unused portion of your item:

    1. Give Us A Shout 
    Email our customer service team at customerservice@milanicosmetics.com

    2. Print It   
    We will provide you with a prepaid return label via email.

    3. Pack It Up
    Make sure your items are securely packed. Print the label and affix it to the top of your package and send it our way.

    4.Mail It
    Once we receive your item we will process your request. For refunds, please allow 7 to 10 business days to appear on your credit card statement

    5. Is Something Damaged?
    Lipstick squished? Face powder crumbled? If your item arrived damaged, you may return it for a refund or exchange if it was purchased from milanicosmetics.com. Email pictures of your damaged item to customerservice@milanicosmetics.com. for a full refund or exchange. If your item was purchased from one of our authorized retailers, please contact the location of purchase for information on their return/exchange policy.  
    NOTE: We do not offer free returns on orders shipped using forwarding services. 
     

    INTERNATIONAL RETURNS & EXCHANGES

    At this time, we do not offer returns or exchanges on International Orders. All orders are final sale. For orders that are lost in transit, we will be unable to resend another package and will instead issue a full refund for the order amount or a gift card per the customers choice. 

    Is Something Damaged? 

    Please contact our customer service team customerservice@milanicosmetics.com so we may further assist you.