Shipping & Returns
Please note that we are taking extra precautions for the safety of our warehouse employees and this may result in a delay of your order due to longer processing times. If you have any questions, please email firstname.lastname@example.org directly.
Milanicosmetics.com currently offers shipping options for the United States and Canada. Please see our FAQ page for countries that we do not ship to. Pricing, shipping costs and ship windows vary by location and order value.
USPS is our designated shipping carrier for all domestic orders. All orders take 2-3 business days to process and 7-10 business days to be delivered. Processing during promotional periods may take longer due to an influx of orders. We offer Standard Shipping on all orders. Orders below $35, require a flat rate fee of $6.50 for shipping anywhere in the U.S. Orders over $35, ship for free.
DHL is our designated carrier for Canadian orders. All orders take 2-3 days to process and may take up to 15 days to arrive. Free Shipping is available for Canadian orders of CA $85 or above. Shipping rates for orders below the CA $85 threshold will be charged based on order value. Please note Free Shipping is determined based on order subtotal.
DHL is our designated carrier for all International orders. Pricing is calculated at checkout and is determined by both the weight of your parcel as well as location. Shipping tiers are dependent on location and will be available for selection upon checkout.
All orders require 2-3 business days to process and ship window will be specified at checkout when selecting your preferred tier. Processing during promotional periods may take longer due to an influx of orders. Depending upon the tier you select, the ship window can range from 2 days to 21 days. Customs clearance processing times vary. We do not offer free shipping for International orders.
How can I find the status of my order?
As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. You can view your order’s delivery status on milanicosmetics.com or directly on the shipping carrier’s website by entering your unique tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
You can also login to your Milani Cosmetics online account at any time to view the status of pending orders as well as your complete order history.
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some of those reasons include:
1) Item(s) not available
2) Difficulty in processing payment information
3) Inability to ship to address provided
4) Duplicate order placed
5) Canceled due to a customer request
If your order is canceled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any canceled items. If you have questions about a canceled order, please contact Milani Cosmetics Customer Service via email at email@example.com.
We apologize, once an order has been placed, we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate.
If you’ve purchased our Conceal + Perfect 2-in-1 Foundation & Concealer, Conceal + Perfect Longwear Concealer, Glow Hydrating Skin Tint, Conceal + Perfect Smooth Finish Cream to Powder, or the Conceal + Perfect Shine-Proof Powder, online at www.milanicosmetics.com and you’re not happy with the color, you may request a refund within 30 days of the date of purchase. All other returns are not accepted. To start a return for the above specified items, please follow these instructions:
1. Give Us A Shout
Email our customer service team at firstname.lastname@example.org
2. Print It
We will provide you with a prepaid return label via email.
3. Pack It Up
Make sure your items are securely packed. Print the label and affix it to the top of your package and send it our way.
Once we receive your item we will process your request. For refunds, please allow 7 to 10 business days to appear on your credit card statement
Is Something Damaged?
Lipstick squished? Face powder crumbled? If your item arrived damaged and was purchased from milanicosmetics.com, email pictures of your damaged item to email@example.com for further assistance with a replacement. Unfortunately, we do not offer refunds for damaged items.
If your item was purchased from one of our authorized retailers, please contact the location of purchase for information on their return/exchange policy. Unfortunately, Milani does not accept returns/exchanges from retailers and any discrepancy should be handled within the place of purchase.
NOTE: We do not offer free returns on orders shipped using forwarding services.
INTERNATIONAL RETURNS & EXCHANGES
At this time, we do not offer returns or exchanges on International Orders. All orders are final sale. For orders that are lost in transit, we will be unable to resend another package and will instead issue a full refund for the order amount or a gift card per the customers choice.