Shipping & Returns
Milanicosmetics.com currently offers shipping options within the United States and Canada. Pricing and ship windows vary by location and order value.
USPS is our designated shipping carrier for all domestic orders. All orders take 1-2 business days to process and 3-5 business days to be delivered. We offer Standard Shipping on all orders. Orders below $30, require a flat rate fee of $6 for shipping anywhere in the U.S. Orders over $30, ship for free.
USPS International and FedEx are our designated carriers for all Canadian orders. Pricing is calculated at checkout and is determined by both the weight of your parcel as well as location. We offer the following shipping tiers:
- USPS First Class Package International
- FedEx Ground
- FedEx International Economy
All orders require 1-2 business days to process and ship window will be specified at checkout when selecting your preferred tier. Depending upon the tier you select, the ship window can range from 2 days to 21 days. Customs clearance processing times vary.
How can I find the status of my order?
As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. You can view your order’s delivery status on milanicosmetics.com or directly on the shipping carrier’s website by entering your unique tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
You can also login to your Milani Cosmetics online account at any time to view the status of pending orders as well as your complete order history.
Occasionally, orders or parts of an order are canceled by our system for various reasons. Some of those reasons include:
1) Item(s) not available
2) Difficulty in processing payment information
3) Inability to ship to address provided
4) Duplicate order placed
5) Canceled due to a customer request
If your order is canceled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, please contact Milani Cosmetics Customer Service via email at email@example.com or by phone at 1-866-789-8002.
RETURNS & EXCHANGES
Wanted another lippie instead? Our goal is 100% customer satisfaction. If for any reason you are not happy with your purchase from milanicosmetics.com, we will (at no cost to you) gladly refund or exchange your product within 30 days from the date of purchase. Regretfully, we are unable to refund any shipping fees. To request a refund or return, simply follow the below instructions to return the unused portion of your item:
2. Print It
We will provide you with a prepaid return label via email.
3. Pack It Up
Make sure your items are securely packed. Print the label and affix it to the top of your package and send it our way.
Once we receive your item we will process your request. For refunds, please allow 7 to 10 business days to appear on your credit card statement
5. Is Something Damaged?
Lipstick squished? Face powder crumbled? If your item arrived damaged, you may return it for a refund or exchange if it was purchased from milanicosmetics.com. Email pictures of your damaged item to firstname.lastname@example.org for a full refund or exchange. If your item was purchased from one of our authorized retailers, please contact the location of purchase for information on their return/exchange policy.
NOTE: We do not offer free returns on orders shipped using forwarding services.